Hot Topics

OPS Pension Transfers: ATEB undertakes in-depth analysis and has concerns

ATEB has completed a number of Section 166 Skilled Persons reviews - here are some of the lessons learnt.

Complaints rules have changed - have you updated your procedures and templates? See here 

Pension Transfer rules have changed. Switching pensions with GARs now require additional permissions.

Do you have a clearly defined and consistently applied investment process?

Are you truly Independent? Read ATEB's special report here.

Consumer Credit. FCA regulation much more onerous than the OFT - do you have the right permissions?

Alternative Dispute Resolution (ADR) Effective 9 July 2015

Wednesday, July 8, 2015

This is a reminder that the ADR rule changes come into effect on 9 July 2015. Please see our news article here.

These changes alter the way that you must deal with complaints from this date and include extensive changes to the final outcome letter, which must now include prescribed wording.

Our View

All complaints received on or after 9 July 2015 must be treated in accordance with the new rules.

Action Required By You

ATEB has updated its complaints handling procedures and templates. These are available to ATEB clients via the member's area of our website.

Please update your procedures and templates accordingly.

Clients should discuss any issues directly with their nominated ATEB consultant.

Alternatively contact us here.